Privacy Policy

SafeCase is an Australian application designed to assist individuals involved in family law matters, domestic situations, and related legal proceedings. SafeCase is operated from Australia and your use of this app is governed by Australian law.

For privacy-related enquiries, contact us at: [email protected]

We collect only the information necessary to provide our services:

• Account information — your name and email address.
• Authentication data — authentication identifiers required to verify account ownership and secure access.
• Case data — documents, notes, evidence files, incidents, journal entries, and other content you create or upload.
• Subscription data — your plan type and subscription status, used to determine your access level.
• Audit logs — a record of significant account actions (see Section 5).
• App preferences — privacy settings such as Incognito Mode and Quick Exit, stored locally on your device only.
• Feedback — bug reports and suggestions you voluntarily submit.

We do not collect financial payment information directly — payments are processed by the Apple App Store, Google Play, or our web payment provider, and we receive only confirmation of a valid subscription. We do not collect precise location data, device contacts, or any information beyond what you voluntarily provide.

Your information is used solely to:

• Authenticate your identity and secure your account.
• Store and organise your case files, evidence, and incidents.
• Determine your Free Plan or Premium subscription access level.
• Maintain an audit log of key account actions for your security.
• Respond to bug reports and suggestions you submit.
• Meet legal or regulatory obligations if required.

We will never use your personal information for marketing or advertising purposes.

SafeCase uses Google Firebase to store and process your data. Firebase provides encryption in transit (TLS) and at rest. Firebase infrastructure may store data on servers located outside Australia, including in the United States. By using SafeCase, you consent to this transfer for the purpose of service delivery.

SafeCase uses Firebase Authentication, Firebase Firestore Security Rules, and Firebase Storage Security Rules to restrict access to authorised users only. Only your authenticated account can read or write your personal data, case files, evidence, incidents, and audit logs through the app. No other SafeCase user can access your data through the app.

SafeCase administrators do not routinely access or review individual case data. Access to backend systems is restricted and used only where reasonably necessary for security, maintenance, legal obligations, or technical support.

SafeCase records an audit log of significant actions taken within your account. These logs are stored in your personal Firestore document and are accessible only to your authenticated account through the app. Actions that are logged include:

• Login and logout events.
• Account creation and deactivation.
• Profile updates (name).
• Evidence creation, updates, and deletion.
• Evidence linked or unlinked from incidents.
• Privacy setting changes (Incognito Mode, Quick Exit).
• Case exports generated.
• Feedback and bug reports submitted.

Audit logs are not sold, rented, traded, or used for advertising.

SafeCase accepts all file types — including photos, videos, audio recordings, PDFs, Word documents, spreadsheets, and other formats. Files you upload are stored securely in Google Firebase Storage and are accessible only to your authenticated account through the app.

SafeCase does not inspect, verify, endorse, or guarantee the accuracy, legality, authenticity, completeness, or admissibility of user-uploaded files. Files are processed only as reasonably necessary to store, display, organise, and export them within the app.

We do not sell, rent, or trade your personal information. We may share or disclose information only in the following limited circumstances:

• Google Firebase — your data is stored and processed using Firebase infrastructure. Google is bound by its own privacy obligations and data processing agreements.
• Payment providers — Apple App Store, Google Play, or our web payment provider process subscription payments. These providers do not have access to your case data.
• Legal obligations — where we are required by law, court order, subpoena, warrant, or government authority to disclose information.
• Safety — where disclosure is reasonably necessary to prevent serious harm to you or another person.
• Technical support — where you request support and disclosure is reasonably necessary to investigate or resolve the issue.

In all other circumstances, your information remains private.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your account and associated data via Settings.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Your data is retained for as long as your account is active. If you delete your account through Settings, your account and all associated data will be permanently deleted. Some data may be retained for a limited period where reasonably necessary to comply with legal obligations, resolve disputes, maintain security, or enforce our Terms of Service. After that period, it will be permanently deleted.

Your privacy preferences — Incognito Mode and Quick Exit settings — are stored locally on your device using shared preferences. This data is not uploaded to our servers and remains on your device only. Uninstalling the app will remove this local data.

If you use SafeCase to store audio recordings, video, photographs, documents, notes, or other recorded material, please be aware of the following.

SafeCase is intended for users aged 16 years and older.

If you are under 18 years of age, you should review this Privacy Policy and the SafeCase Terms of Service with a parent, guardian, or other responsible adult where appropriate.

SafeCase is not directed to children under the age of 16 and we do not knowingly collect personal information from children under 16 years of age. If we become aware that personal information has been collected from a child under 16, we will take reasonable steps to delete that information.

By creating an account or using SafeCase, you confirm that you meet the minimum age requirement applicable in your jurisdiction.

We may update this Privacy Policy from time to time. When we do, we update the "Last updated" date at the top of this page. Your continued use of SafeCase after changes are published constitutes acceptance of the updated policy.

Email: [email protected]

For unresolved concerns, contact the OAIC at www.oaic.gov.au.