Privacy Policy

SafeCase is an Australian application designed to assist individuals involved in family law matters, domestic situations, workplace matters, personal documentation, and related legal or administrative proceedings.

SafeCase is operated from Australia and your use of this website and application is governed by Australian law.

For privacy-related enquiries, please contact: [email protected]

We collect only the information necessary to provide our services.

This may include:

• Account information, including your name, email address, and optionally your mobile number.
• Case data, including documents, notes, evidence files, incidents, timelines and other content you create or upload.
• Audit logs, which record significant account activity.
• App preferences, including privacy settings such as Incognito Mode and Quick Exit.
• Feedback, bug reports and suggestions that you voluntarily submit.

We do not collect financial information, precise location data, device contacts, or information beyond what you voluntarily provide.

Your information is used solely to:

• Authenticate your identity and secure your account.
• Store and organise your case files, evidence, incidents and records.
• Maintain audit logs for security and integrity purposes.
• Respond to support requests, bug reports and feedback.
• Meet legal or regulatory obligations where required.

We will never use your personal information for marketing or advertising purposes.

SafeCase uses Google Firebase to store and process your data.

Firebase provides encryption in transit using Transport Layer Security (TLS) and encryption at rest for stored information.

Firebase infrastructure may store data on servers located outside Australia, including in the United States.

By using SafeCase, you consent to this international transfer where necessary to provide the service.

Access to user data is controlled through Firebase Security Rules. Only your authenticated account can access your personal information, case files, evidence, incidents and audit logs.

No other SafeCase user can access your information through the application.

SafeCase administrators do not have read access to your data through the application itself.

SafeCase records audit logs of significant actions within your account.

Examples include:

• Login and logout activity.
• Account creation and deactivation.
• Profile updates.
• Evidence creation, editing and deletion.
• Evidence linked or unlinked from incidents.
• Privacy setting changes, including Incognito Mode and Quick Exit.
• Case exports generated.
• Feedback and bug reports submitted.

Audit logs are stored within your account and are not shared with third parties.

SafeCase does not sell, rent or trade your personal information.

Information may only be disclosed in the following limited circumstances:

Except for these circumstances, your information remains private.

Under the Australian Privacy Principles, you have the right to:

• Access personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your account and associated data.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For more information, visit: https://www.oaic.gov.au

To exercise any of these rights, contact: [email protected]

We aim to respond within 30 days.

Your information is retained while your account remains active.

If you request account deletion, your account and associated data will be scheduled for deletion.

Some information may be retained for a limited period where required by law or regulatory obligations.

Certain privacy preferences, including Incognito Mode and Quick Exit settings, may be stored locally on your device.

This information is not uploaded to our servers and remains on your device only.

If you use SafeCase to store audio recordings, video recordings, photographs or other forms of recorded material, please be aware of the following.

SafeCase is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us immediately.

We may update this Privacy Policy from time to time.

When changes are made, the "Last Updated" date at the top of this page will be revised.

Your continued use of SafeCase after changes are published constitutes acceptance of the updated Privacy Policy.

For privacy-related enquiries, questions or complaints:

[email protected]

For unresolved privacy concerns, you may also contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au